Cancellation Policies
At FolkFlair, we strive to provide our customers with the best shopping experience. However, we understand that there may be instances where you need to cancel your order. Please read our cancellation policies carefully to understand the conditions and procedures.
Order Cancellation by Customer:
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Before Shipment:
- Orders can be canceled by the customer within 24 hours of placing the order if the item has not been shipped. To cancel an order, please contact our customer service team at help.folkflair@gmail.com with your order details.
- If the order is canceled within this timeframe, a full refund will be processed, and the amount will be credited back to the original payment method within 7-10 business days.
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After Shipment:
- If the order has already been shipped, cancellation is not possible. However, customers can opt for a return after receiving the product. Please refer to our return policy for further details.
Order Cancellation by FolkFlair:
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Unavailability of Product:
- In rare cases, if the product is unavailable or out of stock, FolkFlair reserves the right to cancel the order. In such instances, the customer will be notified via email, and a full refund will be processed.
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Fraudulent Orders:
- FolkFlair reserves the right to cancel any order that appears to be fraudulent or placed with invalid payment methods.
Non-Cancellable Items:
- Custom-made orders and personalized items are non-cancellable once the order is confirmed.
Refunds:
- All refunds will be processed within 7-10 business days from the date of cancellation approval. The refund amount will be credited back to the original payment method used during the purchase.
Contact Information: For any queries or assistance regarding cancellations, please contact our customer service team at help.folkflair@gmail.com or call us at +91-9116724908.
